Frequently Asked Questions

Ahead of your Stay

When making your reservation at The Ashley, prepare for a boutique, historic, and elevated experience. In anticipation of your visit, let us help answer any questions you might have about your upcoming visit with us in Charleston.

Check-in is at 3pm. Should you arrive early, we will happily park your car and store your luggage. When your room is ready, we will give you a call.

Check-out is at 11am.

Yes! Complimentary Epicurean Grab+Go breakfast is served daily from 7am – 10am in our first floor parlor. Enjoy our artisan breakfast sandwiches, steel cut oats, yogurt parfaits, and iced coffees. Guests are invited to enjoy our self-serve espresso, cappuccino, and coffee machine.

We do not serve lunch or dinner, but there are dozens of incredible restaurants within a short walk of the boutique inn.

We do not provide room service at the boutique inn.

We are able to accommodate intimate meetings of up to 10 people at the boutique inn when making a full buy-out of the property. The Ashley is pleased to offer guests use of formal boardroom and conference space through our partner State & Broad CoWork + Space located just minutes away.

We do not have a fitness center at the boutique inn. We do offer numerous running, walking, and biking ride route recommendations.

The Ashley offers complimentary off-street, on-site parking for one vehicle per booked room or suite.

Upper King Street is an approximate 10 minute walk from the boutique inn.

The airport is approximately 12 miles from the boutique inn. During rush hour, it can take as long as 30 minutes to get to and from the airport, so please plan accordingly.

We do not have an airport shuttle service. However, taxi service, rental cars, and Uber/Lyft are readily available near baggage claim.

Yes! Folly Beach, Sullivan’s Island, and Isle of Palms are all approximately 10-12 miles from Downtown. Travel time varies from 15-30 minutes depending upon traffic.

The Ashley is a technology-forward property and provides all guests with electronic access to their room prior to arrival. Regardless of your late arrival time, you will be able to access your room or suite.

We do not have rollaway beds.

We offer complimentary Wi-Fi for all of our guests. A code will be provided to you prior to arrival.

The Ashley is entirely smoke-free. Significant fines will be imposed if evidence of smoking is found in your room.

Constructed in 1852, The Ashley is an old Charleston single home that was converted into a boutique inn in 1992, and unfortunately does not have an elevator.

Regretfully, we do not have handicap accessible rooms.

We are not a pet-friendly hotel, but we can recommend several excellent “animal hotels” for your furry family member. We do, of course, welcome ADA certified service animals at no charge. A fee may be imposed for damage to guest rooms by any pet or service animal.

You will get the best, guaranteed rate at our boutique inn by booking directly on our website.

We accept major credit cards American Express, Discover, Mastercard, and Visa.

We do not have a pool at The Ashley.

The Ashley has a strict sixty (60) day cancellation policy as defined below.

If a Reservation is cancelled by a Guest between sixty (60) and thirty (30) days prior to the commencement of the Reservation, then the Guest is entitled to receive a refund of fifty percent (50%) of the cost of the Reservation, less any and all transaction, credit card processing, and/or service fees.
Cancellations attempted less than thirty (30) days prior to the commencement of the Reservation will not be honored, and will result in a refund of $0.
In cases where reservations have been made via an external booking platform, the cancellation policy noted at booking will stand.
However, upon cancellation, any and all transaction fees (including associated credit card processing fees) will be deducted from the payment refund.

Yes, every room has a hair dryer.

We provide Beekman 1802 shampoo, conditioner, body lotion, and shower gel in every guest room.

Yes, we do provide daily maid service.

We do not provide turndown service.

For your convenience, a Walgreens is located approximately 2 blocks from The Ashley.

All guest rooms and suites are equipped with mini-fridges.

Group blocks are available. Please contact us via the Special Events link on this website.

Book Your Stay

Charleston is a year-round destination. Our reimagined and renovated rooms and suites provide an updated take on a classic experience that is sure to delight. Boutique and fresh, yet never losing sight of tradition, a stay at The Ashley is Southern hospitality at its newest and finest. To make sure your trip isn’t missing the historic charm and Lowcountry luxury that you’ve imagined, book your stay today.